Items not Required
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days of the day after receiving your order. If you do this, please email: returns@marshallindustrial.co.uk quoting your original invoice number. A customer care advisor will then e-mail you a returns form for you to fill out and enclose with the returning goods.
You will have to arrange the return of the goods yourself and track them using a reputable carrier or we can arrange the collection with our own carrier but there would be a fee (quoted to you) deducted from the refund amount.
We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. Please include a copy of the completed returns form. This will help speed up the whole process.
Return address: Marshall Industrial Supplies, (Returns Department) ,Unit E Acorn Park, Redfield Road, Lenton, Nottingham, NG7 2TR
We will refund the total cost of the goods only.
Faulty, Incorrectly Supplied or Damaged Items
If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receiving the goods on (0115) 978 5454 or returns@marshallindustrial.co.uk quoting your original invoice number. We will supply a returns form which must be filled in and enclosed with the returned goods.
Marshall Industrial Supplies will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
Goods must be well packaged. After filling-out the form you shall receive an email to say when the items will be uplifted.
Please allow upto 5 working days from submitting the form for a member of the team to contact you to discuss further actions.
It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging, sign for the goods as damaged. If this is not possible, please ensure you sign for the goods un-examined to allow us to take any claims up with our delivery partners if necessary. Images of the outer packaging (including the shipping label) and images of the inside of the package will be requested to support your claims.